Terms & Conditions
Welcome to Studio Alicia Minnaard. By using my website and purchasing from the store, you agree to comply with these Terms & Conditions. Please read them carefully.
1. Products and Materials
All products are crafted in our studio in Amsterdam, The Netherlands.
Due to the natural materials and dye processes, there may be slight imperfections. Each item is thoroughly inspected before sale to ensure quality.
Product images and descriptions on our website are for reference only; slight variations in color or texture may occur due to display technology and photography.
All content on our website is owned by us or licensed, protected by copyright law, and may not be reproduced without prior written permission.
2. Returns and Exchanges
Domestic Returns (NL):
Returns are accepted within 5 working days of delivery. Alternatively, we offer alterations or credit notes due to the small scale of our business.
International Returns (Outside Europe):
We cannot accept returns from outside Europe due to customs complexities. Customers are encouraged to confirm measurements before purchasing.
Faulty Items:
If your item arrives faulty, email us at aliciaminnaard.info@gmail.com with a description and photo. Approved claims will be refunded after the item is returned and inspected.
Return Conditions:
Items must be in their original condition, with packaging and tags intact.
Use insured, trackable shipping for returns, as we are not responsible for items lost or damaged in transit.
If you choose to return your order after it has been delivered to you, please return the item(s) to Studio Alicia Minnaard, Pantograafstraat 10, 1019XX Amsterdam, The Netherlands. Wherever possible, you should package the unused goods securely in the original packaging.
3. Repair Service
We offer a repair service to extend the lifespan of our products and promote sustainable practices.
Eligibility:
Repairs are available for all products purchased from Studio Alicia Minnaard.
Repairs are assessed on a case-by-case basis and depend on the nature of the damage and product condition.
Process:
Email us at aliciaminnaard.info@gmail.com with a description of the issue and photos of the product.
If approved, we will provide instructions for sending the item to our studio.
Costs:
Repairs for craftsmanship defects are free of charge for up to 12 months after purchase.
Repairs for wear and tear or accidental damage may incur a fee, which will be communicated upfront before proceeding.
Customers are responsible for shipping costs to and from our studio.
Exclusions:
Repairs are not offered for items that are beyond repair or made with materials incompatible with the repair process.
Repair Timelines:
Repairs may take up to 4-6 weeks to complete, depending on complexity and studio workload.
Non-Refundable Repairs:
Repairs are non-refundable once completed.
4. Shipping
Ready-to-Wear Items:
Dispatched within 7-10 working days, as studio operations are part-time.
Made-to-Order Items:
Completion and dispatch may take up to 6 weeks.
Shipping Costs and Provider:
Shipping charges are calculated and added to your order before payment. Items are shipped via a third-party carrier with tracking details provided.
International Duties:
Buyers are responsible for any customs duties or taxes on international orders. If duties are refused and goods are returned to us, refunds will be processed only after we receive the goods.
Delivery Timelines:
Delivery dates are best estimates. We are not liable for delays caused by circumstances beyond our control.
5. Pricing and Orders
All prices are listed in EUR. International customers are responsible for any additional charges, such as import duties and taxes.
Orders are processed upon payment authorization. If we cannot fulfill your order, a full refund will be issued.
Ownership of goods passes to the buyer upon delivery and receipt of full payment.
6. Product Guarantee
We guarantee the quality of all our products. For craftsmanship defects, please contact us directly at aliciaminnaard.info@gmail.com.
Repairs or alterations may be offered at our discretion but do not cover return shipping costs.
7. Privacy Policy
Your privacy is important to us. We will not share your information with third parties.
Payments are securely processed through PayPal, a Squarespace partner.
You will only receive communications from us if you opt into our newsletter.
8. Intellectual Property Rights
All content on our site is owned or licensed by us and protected under copyright law. It may not be reproduced or used for commercial purposes without prior written permission.
9. Jurisdiction
These terms are governed by Dutch law. Any disputes will be handled exclusively by the Dutch courts.
10. Limitation of Liability
To the extent permitted by law, we are not liable for indirect or incidental damages resulting from the use of our products. Our liability is limited to the amount paid for the item in question.
For further questions or concerns, please contact us at aliciaminnaard.info@gmail.com.